On every start of the application and after a manual or after automatic logout the user has to provide username and password to log into the application before the application can be used.
If the tablet device has network connection and the application can reach the Redbex Application Server defined in the current connection it will ask the server to validate the given username and password. If this validation is successful the application will store the username and password locally (and encrypted) so that the next login can also be done without connection to the Application Server.
Therefore it is not possible to log into the application with a username that has never been used for a successful login before. I.e. for the first-time login of a user the application has to have connection the the Redbex Application Server.
If the login fails for some reason this reason is shown to the user. See table 1 and table 2 for possible login failure reasons.
Failure |
Reason |
Username / password wrong |
Either username or password is wrong, i.e. does not match the username and password stored on the Redbex Application Server (or in the Active Directory used by the Application Server. |
Table 1: Reasons for login failure when Application Server is reachable.
Failure |
Reason |
Username / password wrong |
Either username or password is wrong, i.e. does not match the username and password locally stored on the device. |
Credentials not cached |
The user never logged in before from this device. Therefore the device does not have a cached password for this user. |
Table 2: Reasons for login failure when Application Server is not reachable.
